Meet the Team

• Provides strategic leadership and direction to the entire community, ensuring alignment with organizational goals and values.
• Establishes a working relationship and positive engagement with residents, family, friends, team members, regulatory agencies, and community advocates by maintaining an uplifting, open-door atmosphere.
• Recruits, hires, and retains qualified staff members, ensuring appropriate staffing levels to meet residents’ needs and maintain a positive work environment.
• Represents the community in the broader community, advocating for the rights and needs of seniors and ensuring positive public relations for the community.
• Collaborates with the management team to develop and execute long-term strategic plans and goals for the community’s growth and sustainability.

• Oversees the comprehensive delivery of personal care services to residents on a day-to-day basis following required regulatory requirements.
• Assists in the coordination of resident care with other disciplines, such as physicians, visiting nurse agencies, and caregivers.
• Assist in the interview, hiring, training and evaluation of care staff and nursing team in accordance with the residents’ needs and state regulations.
• Conducts clinical assessments of new applicants, participates in admission determination, and helps with coordinating new move ins.

• Oversees and manages the overall maintenance of the facility, including building systems, grounds, and equipment.
• Hires, trains, and supervises maintenance and housekeeping staff to ensure they are competent, efficient, and adhere to safety protocols.
• Develops and implements emergency response plans to address potential safety and maintenance emergencies.
• Coordinates and manages relationships with external vendors and contractors for repairs, installations, and maintenance services.
• Responds to maintenance requests from residents and staff in a timely and efficient manner, addressing their concerns and needs.

• Verifies program eligibility and verifications for potential residents applying for admission and upon annual lease renewal.
• Develops, reviews, and updates policies, procedures, and protocols to ensure compliance with federal, state, and local regulations governing assisted living facilities.
• Conducts regular internal audits and assessments to monitor compliance with applicable laws, regulations, and industry standards.
• Maintains accurate and organized records of compliance-related activities, inspections, audits, corrective actions, and other relevant documentation to demonstrate compliance efforts.
• Investigates incidents, complaints, or allegations related to non-compliance and ethical concerns, ensuring timely and thorough reporting to appropriate channels.
• Enforces compliance with policies and procedures across all levels of the organization, promoting a culture of integrity and adherence to regulations.

• Plans, develops, and coordinates a diverse range of engaging and age-appropriate activities and programs for residents based on their interests, abilities, and preferences.
• Conducts assessments of residents to understand their unique needs, interests, and abilities, ensuring that activities are tailored to each individual.
• Organizes special events, celebrations, and holiday-themed activities for residents, promoting a sense of festivity and community spirit.
• Establishes and maintains relationships with community organizations, volunteers, entertainers, and guest speakers to enhance the variety and quality of activities offered to residents.

• Oversees dining room setup and ensures residents receive meals and beverages consistently.
• Supervises and trains Dietary Aides, ensuring they adhere to schedules and maintain high service standards.
• Assesses daily meal service to optimize staffing and dining resources.
• Manages resident attendance and addresses resident feedback promptly.
• Collaborates with chefs, caregivers, and Wellness Department to meet dietary needs and enhance dining experience

• Conducts health assessments, for applicants and existing residents, documenting any changes and creating/adjusting care plans.
• Responds to emergencies and provides immediate medical assistance, following established protocols and procedures.
• Collaborates with other healthcare professionals, such as doctors, therapists, and aides, to maintain accurate and up-to-date medical records and reports to ensure a seamless plan of care.
• Educates residents and their families about health conditions, medications, and preventive care measures to empower them in managing their health.

• Provides excellent customer service to residents, families, and healthcare professionals, addressing their needs, concerns, and inquiries in a courteous and professional manner.
• Prepares and submits accurate medical billing claims, ensuring compliance with coding standards, billing guidelines, and insurance requirements.
• Maintains organized and up-to-date medical records and billing files for residents, ensuring confidentiality, accuracy, and compliance with relevant regulations.
• Assists in the management and organization of residents’ health records, ensuring they are complete, accurate, and accessible.

Performs regular cleaning and sanitization of resident apartments, common areas, dining rooms, and other designated areas to maintain a clean and hygienic environment.

• Collects and disposes of waste, recycling, and other refuse in a safe and proper manner, following established waste management procedures and protocols.
• Executes periodic deep cleaning tasks such as window washing, upholstery cleaning, and high-dusting to maintain a high standard of cleanliness and hygiene.

• Completes all minor repairs as requested through maintenance work order forms.
• Performs routine maintenance on the building, including equipment.
• Performs necessary work for outside grounds, parking lots, waste removal, snow removal, grass and leaves.
• Notices and reports any conditions or situations which may impair the safety or well-being of the residents and staff.